Forum

KrazyWorks Forum is a good place to start if you have a question. Take a quick look at the discussion threads to see if your question was already answered. If you don’t find anything, feel free to start a new thread and one of our support analysts will help you out.

Trouble Ticket

You must have a valid support contract to submit a trouble ticket. Should you submit a trouble ticket or a service request? A trouble ticket is to report something that worked but doesn’t work anymore. A service request is to add, modify, or remove a feature or a service. Response priority for your trouble ticket will be based on the service level agreement as specified by the contract. A support representative may ask you to provide a support contract number. You can also check the status of your existing trouble ticket.

Service Request

A formal way to submit a service request is to fill out one of the forms below. Your request will be assigned a number and an analyst will contact you shortly. You must have a valid support contract to submit a service request. A support representative may ask you to provide a support contract number. If you are a new customer, please contact our Sales Department.

Please select a form that appears most appropriate for the type of service you are requesting. If you don’t see an appropriate match, please use the General Service Request.

1. Network & Firewall Service
2. Backups & Disaster Recovery Service
3. HA & HPC Cluster Service
4. General Unix Server Service
5. Web Development Service
6. General Service Request

Email

You can email our support department using the information below. All emails will be answered in the order they were received. If you have a support contract, this entitles you to priority response and you should submit a Service Request instead.